| Frequently Asked Questions |
Q: What is pet sitting? A: It is a wonderful alternative to kenneling or boarding! We believe every animal is happiest when they stay in the comfort of their own home so we come to you and provide excellent service to keep your pet(s) content and relaxed while you're away. Q: Are you bonded & insured? A: Yes, each of our sitters are insured and bonded through Pet Sitters Associates, LLC. Q: Will I be able to meet my sitter in advance? A: Absolutely! Before beginning your visits the sitter will come out to your home to meet you and your pet(s) and receive instructions. This is also when you provide your sitter two copies of your house key. Q: Why do I need to give you two copies of my house key? A: One key will be for your sitter to do the visits and the other will be kept in a separate location in the event of an emergency. Keys can be returned upon request, but we will be glad to hold on to them for future visits. We do not require keys if you have a keyless entry into your home - however, we prefer at least one key in the case of a power outage or electrical failure of some sort. Q: Do you charge to pick up/drop off my keys? A: During the initial consultation, you will provide your sitter two copies of your house key. This key pick-up, along with the first drop-off, are completely free. Any additional trips to pick up or drop off your key are $10/trip. Q: Can I just leave my key under the mat for my sitter? A: This is not a safe option for either party so we will only accept keys directly from you and will make sure to return them to only you. Q: Can I request updates while I'm away on vacation? A: We will update you after every visit via phone, e-mail, or text. Just let your sitter know your preference - our goal is your peace of mind! Q: My brother said he can stop by and check on the pets halfway through my trip - is this okay? A: Unfortunately, we prefer to not have other sitters, family, or friends stopping by while your pet(s) are under our care. We want to guarantee the quality of service you receive and we cannot do so when there are others coming and going from your home. Q: How do I book a consultation with a sitter? A: It's very easy! All you do is click on "sign in here" (located to the left of this page) - this will take you to our online software. If you are a new client, just select "click here to register" and follow the prompts to complete your profile. You can then schedule an initial consultation and set a time for a sitter to come out and meet you and your pet(s). Q: What types of animals do you pet sit? A: There isn't an animal we won't care for! Not only do we look after domestic animals (such as cats, dogs, ferrets, guinea pigs, hamsters, fish, etc), but we also take care of cows, goats, sheep, horses, chickens, and other farm animals. Q: How do I pay my bill? A: You have the option to pay via check, PayPal, or with a debit/credit card. Please do not leave payment with your sitter. All checks get mailed to PO Box 841026, Pearland, TX 77584. To pay using PayPal, please click on the PayPal link (located on the left of this page) and follow the prompts to complete the transaction. To pay using a debit/credit card, please log in to your account and click on "edit my info" to enter your card information. Note: Your card information is kept hidden from our staff and will be charged automatically after your visits are completed. If you have a question that is not listed, please e-mail it to us at info@integritypetservices.com and one our staff members will get back to you quickly. Thank you! |
| We are now completely paperless! SIGN IN HERE Not only are we helping the environment but we are also making it possible for you to update your client information, schedule appointments, and pay your bill online. It's so easy! |
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| “The Pet Sitters You Can Trust” |
